Refund policy

At Mummy's Slippers, we want you to love what you ordered. Please read our policy carefully before making a purchase.

Made-to-Order Products

All Mummy's Slippers products are made to order — each item is produced specifically for you at the time of purchase. Because of this, we do not accept returns or exchanges for change of mind, wrong size selection, or wrong color selection.

Please refer to the size guide on each product page before placing your order. We cannot be held responsible for incorrect size selections.

When Are You Eligible for a Refund or Reshipment?

You are eligible for a free reshipment or full refund if:

  • Your item arrived damaged or defective
  • Your item was misprinted (wrong placement, wrong colors, wrong design)
  • You received the wrong item
  • Your package was lost in transit

There is no need to send the item back in any of these cases.

How to Report an Issue

Please inspect your order upon reception. If there is a problem, contact us within 30 days of the delivery date at info@mummyslippers.com with your order number and a clear photo of the affected item.

For lost packages, claims must be submitted within 30 days of the estimated delivery date.

Claims submitted after the 30-day window cannot be honored.

How to Start a Return

Start a return directly from your account, or contact us at info@mummyslippers.com.

Wrong Shipping Address

If the shipping address provided at checkout was incorrect, we are unable to cover the cost of reshipment. A new shipment can be arranged at the customer's expense.

Unclaimed or Returned Packages

If a package is unclaimed or returned to us due to an invalid address or failed delivery attempt, reshipment costs are the responsibility of the customer.

Non-Returnable Items

We cannot accept returns on:

  • Sale items
  • Gift cards
  • Items with damage caused by the customer after delivery

Exchanges

We do not offer direct exchanges. If you would like a different item, please contact us to resolve your original order first, then place a new order.

Refunds

Once your claim is reviewed and approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@mummyslippers.com.